Post Purchase
Medwing is committed to your satisfaction. If you are unhappy with your order for any reason, please let us know.
Defective Products
If you are having trouble with your new product purchased from Thermophore.com within the first 30 days of purchase, please call Medwing Customer Service at 1-877-565-8833 immediately to report your defective product.
If you are having trouble with your product outside of the first 30 days of purchase, please contact the manufacturer at:
Thermophore / Battle Creek Equipment - 1-800-253-0854
Damage During Shipping
Contact us immediately using the form below if your package was damaged during shipping. Please keep all of the packaging materials, as the carrier will need to inspect the damages.
Missing and/or Wrong Order
If you received your order and are missing items or have somehow received the incorrect order, please contact us immediately using the form below.
Product Returns and Refunds
If for any reason one of our products does not meet your expectations, we apologize in advance and ask you to contact Customer Service so that we can rectify the matter as soon as possible. Contact Customer Service at 1-877-565-8833 or complete the form below for a Return Merchandise Authorization (RMA) number within 30 days of purchase. All products must be packed in the original packaging including any accessories, manuals, documentation and registration that shipped with the product. After receiving your RMA number, please ship your return using an insured and "signature required" delivery method - we cannot be responsible for lost or damaged packages.
*For orders that were shipped free, if the amount of your returned items purchased in your original order falls below $39, we will subtract the original shipping costs from the amount to be credited.
Request an Invoice
An order confirmation email is automatically sent when your order is placed. If you need an invoice copy, please complete the form below so we can send it to you.
Still Having Trouble?
If you are sitll having trouble using our store, please let us know.
We respond to requests in the order they are received, and will contact you within 24 hours. Be sure to include your order number if you are having trouble with the specific purchase.
Thermophore moist heat packs by Battle Creek Equipment for thermophore Moist Heat pack
