Returns

60 Day Unconditional Returns

You may return any item within 60 days of delivery for a full product-price refund. That's it! What else would you expect from a Full-Service Retailer?

We save the fine print for our LIFETIME RETURN POLICY...You may return any item for a full product-price refund as long as the item is in new, unopened condition, with original packaging and accessories.

*For orders that were shipped free: if the returned items cause your original order to fall below $59, we will subtract the original shipping costs from the amount to be credited.

Incorrect, Damaged or Defective Item?

If your return is a result of our error, we'll provide free return shipping and send you a replacement. If you purchased your product more than 60 days ago AND/OR after using it, have found it to be defective, please contact the manufacturer at:

  Thermophore / Battle Creek Equipment - 800.253.0854

Who do I call?

Please contact us at 877-565-8833 or through our Customer Service page to request an RMA number and our return address.