Site Policies

We want you to have your product as quickly and affordably as possible. Thanks to the Internet and FedEx, you can. To do our part, we'll ship out all orders received by 4:00 pm EST - the same day (depending on stock).

Returns

You may return any item within 30 days of delivery for a full product-price refund as long as the item is in new condition, with original packaging and accessories. Please contact Customer Service to request an RMA number and the Return Address.

Insurance

We have listed the Medicare DME Fee Schedules for Thermophore Packs, which can help guide you to getting reimbursement through your insurance provider.

Security

Shopping online is no longer a new phenomenon. When paying by credit card on our site, your card details are encrypted for the transaction (using Secure Socket Layer technology, or SSL) - making it more secure than giving your card details over the phone.

Wish List

Your Wish List is your personal web page where you can easily store products for future reference. Great for browsing today and saving the products you are interested in for a quick and easy future purchase.

Reminders

Re-Order Reminders simply email you a reminder that it is about time to re-order a product. This is simply a courtesy reminder to let you know it is time to visit our site again to re-order.

International

We are not set up to process international orders. And unfortunately we currently do not offer international shipping.

Privacy

This privacy notice discloses the privacy practices for www.thermophore.com. This privacy notice applies solely to information collected by this web site.

Thermophore moist heat packs by Battle Creek Equipment for thermophore Moist Heat pack