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1. Is Thermophore covered by insurance/medicare?
2. My Thermophore is not working and needs fixed?
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No problem, just call Battle Creek Equipment (the manufacturer of Thermophore) directly at 800-253-0854, and they will be able to help you find a solution to your problem. You will find that they have excellent product support and depending on the age of your Thermophore, it might be covered under warranty.
3. Where can I get your products in a particular area?
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Unfortunately, we do not have a list of local distributors in any given area. You may contact the manufacturer Battle Creek Equipment directly at 800.253.0854, as we are simply resellers for their company. If you are not comfortable ordering on the internet, you could call us during our hours of operation ( 9am - 7pm EST, M-F ) and place a phone order for delivery. There are Distributors for the following countries:
Canada - Remington Medical Phone: 800-267-5822,
Japan, Tokyo - Kinjo Tsusho Company, Ltd. Phone: 81424755661
4. Why is moist heat more effective than dry heat in relieving pain?
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It has been proven that water is a more effective conductor of heat than air. In addition, body tissues are able to tolerate moist heat at a higher temperature than dry heat. As this intense heat penetrates painful body tissues, blood vessels dilate, increasing the circulation in the area. The increased blood flow relieves inflammation, brings additional oxygen, carries away toxins and waste for healing, and provides relief from pain. The Thermophore pack makes a hot fomentation compress without adding water, using drippy towels or soaking in a tub, to provide temporary relief from pain. It eases the cycle of pain and muscle spasm to allow for more natural movement and comfortable rest. It is especially effective in providing relief from the pain of arthritis, back or neck pain, muscle strains or respiratory congestion.
5. Where does the moisture come from?
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Each Thermophore unit has a specially woven fleece blend cover. During storage, this cover traps moisture from the atmosphere in the air spaces between the textile strands. When the special safety switch is activated, the Thermophore pack becomes intensely hot very quickly. Through a hygroscopic action, the moisture moves away from the source heat to the cooler body tissue. When properly applied, a layer of moisture is produced between the Thermophore pack and the body to effectively transfer heat directly to the painful area.
6. Is it necessary to add moisture to the Thermophore Pack?
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No, you add nothing. Simply place the Thermophore pack on the affected body area, depress the switch, and within moments, intense moist heat will penetrate tissues to relieve pain. In some regions of extremely low humidity, it may be necessary to store the Thermophore in a humidified room. In particularly dry situations, a stupe cover has been developed to provide moisture directly to the fleece blend cover.
7. Why does the Thermophore Pack get so hot?
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For best results, the painful tissues need to be heated enough to greatly increase the circulation of blood, reduce inflammation and relieve muscle spasm. This increased circulation brings fresh blood cells and speeds up the healing action. The momentary switch allows the Thermophore heat to be controlled by the patient for maximum safety, comfort and benefit.
8. Why is the Thermophore Pack so much heavier than ordinary heating pads?
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To relieve aches and pains with hot fomentation treatments, it is necessary for the heat to effectively transfer deeply into body tissues. To make the Thermophore pack more efficient, we have positioned weights to cause the Thermophore pack to conform to body contours. This reduces air spaces between the Thermophore hot pack and body; so more heat is transmitted to the body tissues. Ordinary stiff plastic heating pads leave air pockets. Which result in uneven transfer of heat.
9. Why doesn't the Thermophore Pack have a three-heat switch?
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To be effective, moist heat fomentations must be intensely hot. A low or medium heat simply isn't hot enough to produce the pain-relieving effects of the Thermophore Moist Heat Pack. Any product with low or medium switch settings is not designed to produce its own moisture, and will not equal the effectiveness of the Thermophore.
10. Why does the Thermophore Pack have a special, spring-loaded switch?
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The Thermophore pack treatment is so soothing and relaxing that users often doze off as their pain and tension eases. If the user does fall asleep, their hand will relax, automatically turning the unit off. No other product has a safety switch quite like the Thermophore Pack. The Thermophore pack also has heavy-duty "strain relief" areas molded on each side of the switch for added durability.
11. How often can fomentations be applied?
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Beneficial results continue for several hours after each treatment. If needed, the Thermophore Pack can be applied two or three times daily at intervals of six to eight hours. Maximum results are obtained within thirty minutes, and treatments should not last longer unless prescribed by your physician.
12. Why not just buy an ordinary heating pad instead of paying so much more for a Thermophore unit?
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An ordinary heating pad is not hot enough to provide the same level of comfort and temporary pain relief as the Thermophore. A Thermophore Moist Heat Pack is a hot fomentation product and medical professionals view it as a medical device. An ordinary heating pad will keep you warm and help you relax, but it will not penetrate deeply into tissue and will not be as effective as a Thermophore Hot Pack. If you suffer from pain that interferes with your life or keeps you from getting a good night's rest, you will be grateful that you invested in the comfort, pain relief and relaxation of a genuine Battle Creek Thermophore Automatic Moist Heat Pack. In addition, Thermophore packs are Medicare reimbursable, under HCPCS Code EQ 215.
13. Does the Bed Warmer have the same therapeutic benefits as the Moist heat pads?
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No, it does not. The bed warmer just warms the bed for the feet.
14. What should customers do if they need repairs on their Thermophore heating pads?
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They should send the pad to: HEMI 702 S Reed Rd Freemont IN 46737. It is recommended to use FedEx or UPS so the customer can insure their heating pad.
15. How much are the repairs and what do they include?
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Repairs are $25.00 and that includes the parts, labor, S & H cost to send it back and a 6 month warranty on repairs.
16. Can customers order the pad in a 220V?
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Yes they can. If we don't have any in the warehouse then they can be drop shipped from the manufacturer directly.
17. Does the 220V come in both the automatic and manual switch?
18. Why can't the 220V come with the automatic switch?
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The electric components inside of the switch are not able to handle the 220V.
19. What is the fleece cover made out of?
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The fleece cover is made out of a poly cotton blend. The thread is 40% cotton and 53% polyester.
20. Can customers use the Muff for any body part other than their hands?
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Yes, the muff provides an 8” circle of heat which one can slide up and over for the knee or elbow. Can also be used on the thigh depending how big the thigh is.
21. Where can the customer obtain a copy of the CMS-1490 form, which will allow them to apply for a refund through Medicare?
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We have it available to either mail or send via email. To find this document click on the Short cut to customer service folder, scroll down and you will find it in between Call Data Sheet and Envelope#10 Template.
22. Describe the four stage therapy switch?
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The advanced four stage therapy switch provides optimum 20 minute treatments with auto-off timer, the one touch control features a lighted indicator which allows customer to keep track of 5 min lapses.
23. Where are the Thermophore heating pad made?
24. Can you lie on the Thermophore heating pads?
25. What is the fiber fill travel pillow made out of?
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It has a foam center with fiber fill and the outside is made out of polyester.
26. How much does the Pedlar weight?
27. How hot does the Bed Warmer get?
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The Bed warmer will go up to 90 degrees Fahrenheit. It depends on the insulation and the ambient room temperature. For example, in a room at 70 degrees Fahrenheit and with a blanket, the bed warmer will reach 90 degrees Fahrenheit (Battle Creek Equipment could not give the various temperatures it goes).
General Information: The Thermophore Automatic Moist Heat Pack is an unusual pain-relieving product. It provides a convenient way for the user to control the application of intense, moist heat directly to painful areas with the flick of a switch, for maximum comfort and effectiveness. Because the Thermophore pack is so different from the ordinary heating pad or hot towel treatment many people have tried, we frequently are asked how it provides such remarkably effective temporary pain relief. Here are the questions we hear most often.
Target Markets
The Thermophore Moist Heat Pack consumer package was designed to focus on the general population. This packaging will appeal to a great variety of people and expand the market. Historically, our most faithful customers have been women over fifty with arthritis and/or back pain. As our packaging shows, the combination of young people with an active lifestyle which can lead to aches and pains both now and in the future, and the aging of the general population, means that every person examining your merchandise is a potential customer.
The markets other than the general population include:
Physical Therapy Departments and private PT clinics - These clinics will prescribe product for treatment in the home. Private PT clinics will dispense products to their patient.
Family Practice - Thermophore Packs are a favorite product of this medical segment, since they see so much stress-related back pain and cervical tension.
Health Care and Sports Medicine Clinics - A high incidence of recreational injuries are treated at these clinics. Standard procedure is 48 to 72 hours of RICE and then hot pack therapy. Hot pack therapy is then continued at home until the patient is completely healed.
Team Sports Trainers - Spoils medicine relies heavily on ice at the time of the initial injury. After the initial trauma is controlled, Thermophore Moist Heat Packs speed up the rehabilitation process.
Other Medical Areas which prescribe Thermophore units - Rheumatology (arthritis), Orthopedics, and Chiropractors
