ORDER CHANGES & QUESTIONS
How Do I Cancel or Change an Order?
Although we cannot guarantee we can change or cancel in order once placed, if you need to cancel or make a change to your order, please call us:
Online orders call 1-800-403-8285
Dealer Inquiries or Warranty Info 800-253-0854
We will make every attempt to correct or cancel the order. Emailing is not effective means for cancelling or changing an order, as your order may ship before we can respond to your email.
How long will it take to get my order?
Most orders, unless we cannot verify your information provided ship within one business day, orders generally arrive in 2-4 days, but can take up to 8 business days in rare occurrences.
All Products come with full warranty coverage
There are many Grey Market Websites, Market Place Websites, and Auction Houses where the products advertised are not Authentic and do not come with a manufacturer warranty. We will make every attempt to Price Match prior to purchase. Please email us the competitor’s website, product info and we will respond to your request within 24 hours. Please do NOT be fooled by sites that use our brand names but then try to sell you other products.
How long has your company been in business?
We have been in business since the late 1920’s and incorporated in 1931. Our products are offered by many retailers, pharmacies and reputable websites world-wide.
Payments And Collections
Bounced Checks or Chargeback of funds to Credit Cards are subject to a $25.00 Fee plus any collection costs incurred. Non-Payments sent to our collection agency are subject to additional Finance charges imposed by the 3rd party agency.
Still have questions, please call us at 800-253-0854 between 8 am and 5 pm EST, Monday through Friday
PO Box 629
Fremont, IN 46737
Fulfillment by HRMUSA 800-403-8285.
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