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Sales 1-800-403-8285
Warranty Call 1-800-253-0854


Accessibility Statement

Privacy Policy

Cookie Policy


Do Not Sell Info

Limit The Use Of My Sensitive Personal Information


How Do I Cancel or Change an Order?
Although we cannot guarantee we can change or cancel in order once placed, if you need to cancel or make a change to your order, please call us:
Online orders call 1-800-403-8285
Dealer Inquiries or Warranty Info 800-253-0854
We will make every attempt to correct or cancel the order. Emailing is not effective means for cancelling or changing an order, as your order may ship before we can respond to your email.

How long will it take to get my order?
Most orders, unless we cannot verify your information provided ship within one business day, orders generally arrive in 2-4 days, but can take up to 8 business days in rare occurrences.

All Products come with full warranty coverage
There are many Grey Market Websites, Market Place Websites, and Auction Houses where the products advertised are not Authentic and do not come with a manufacturer warranty. We will make every attempt to Price Match prior to purchase. Please email us the competitor’s website, product info and we will respond to your request within 24 hours. Please do NOT be fooled by sites that use our brand names but then try to sell you other products.

How long has your company been in business?
We have been in business since the late 1920’s and incorporated in 1931. Our products are offered by many retailers, pharmacies and reputable websites world-wide.

Payments And Collections
Bounced Checks or Chargeback of funds to Credit Cards are subject to a $25.00 Fee plus any collection costs incurred. Non-Payments sent to our collection agency are subject to additional Finance charges imposed by the 3rd party agency.

Product Support
Still have questions, please call us at 800-253-0854 between 8 am and 5 pm EST, Monday through Friday

PO Box 629
Fremont, IN 46737
Fulfillment by HRMUSA  800-403-8285.
Text Marketing

By subscribing to Thermophore.com text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring.  Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out.  You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.