Return Policy & Refunds & Exchanges
Due to the Hygienic nature of the products we, the manufacturer, can only accept returns that are in new condition, (Unopened, Original Manufacturer Packaging).
If you feel the product you have purchased is not performing properly, please contact us at 800-253-0854.
Returning Or Exchanging New/Unopened Products Within 30 Days of Delivery (NO RMA Needed):
You may return any NEW-UNOPENED items within 30 days from the delivery date. Items must be returned at buyer's expense. We will only pay the return shipping costs if the return is a result of our error or manufacturer defect.
Manufacturer DefectsProducts are warranted. The complete warranty information is included with the product and is subject to the conditions set forth in the written warranty statement. If you have a defective product, please contact our customer service department for authorization by phone at 800-253-0854. Defective products will be replaced per the product warranty. NEW-UNOPENED product returns will be eligible for a refund, less a 10% restocking fee (Min Charge $2.95/Max Charge $24.95).
Returning Opened or Used Within 30 Days of Delivery
Most* OPENED or USED returned within 30 days from the delivery date will be assessed a 10% restocking fee (Min Charge $2.95/Max Charge $24.95). OPENED or USED is considered any item that is not in it's original condition when shipped. Any item that is returned damaged (non-manufacturer defect), missing parts or missing packaging may not be eligible for a refund. All returns are subject to inspection and we will not guarantee credit will be given if the items are not returned in NEW, ORIGINAL FACTORY CONDITION. We reserve the right to refuse, or deny, credit for any such items.
Packages RefusedPackages Refused or Undeliverable will be assessed the Actual Shipping Fees incurred by the carrier for both delivery and return from your return credit.
Return Processing TimeReturns are processed during normal business hours Monday-Friday. Please allow 10-14 business days from our receipt of your package for processing. NOTE: Please pack your return carefully and do not tape or write anything on the item or the item's packaging. IF the item is not returned in new condition we reserve the right to deduct the costs to make the item sale-able. For any additional questions, please call us at 800-253-0854.